Terms & Conditions

Enabling Pathways collects personal information for the purpose of providing services and conducting fundraising activities. The information collected may include a person's name, address, email address, telephone number, and payment or transaction details.

Individuals have the right to withdraw their consent to communications at any time by contacting hello@enablingpathways.org.au or by calling 07 4285 2100. Enabling Pathways will use personal information only for the intended purpose or for purposes that the individual would reasonably expect.

In addition, Enabling Pathways may collect non-personally identifiable information, such as IP host addresses, pages viewed, browser type, and other data used for statistical analysis.

Enabling Pathways will not disclose personal information about an individual to any other organisation, government agency, or individual unless:

• The individual has given their consent;
• The individual reasonably expects Enabling Pathways to do so or has been informed that Enabling Pathways will make such a disclosure;
• The disclosure is required or authorised by law;
• Enabling Pathways believes the disclosure is necessary to prevent or lessen a serious and imminent threat to someone's life, health, or safety; or
• The disclosure is permitted under the Australian Privacy Principles (APPs), for example if Enabling Pathways reasonably believes it is necessary for law enforcement purposes.

Your feedback is important to us and helps us improve our services for your benefit. We value your opinions and welcome any comments or complaints you may have.

We may reach out to you to request your feedback, but you can also provide it at any time by contacting us by phone or speaking with our staff. They will make sure your message is directed to the appropriate individuals.

We assure you that all feedback and complaints will be kept confidential and handled with the utmost care and sensitivity.

When you share your feedback, we will listen attentively and work to make changes where possible. You can expect a prompt response and will always be informed of any actions taken in response to your feedback.

Enabling Pathways is committed to providing excellent service and working in partnership with our clients.

We promise to listen to your needs and work with you to ensure you receive the best possible service.

As a client, you have the right to be treated with respect, to participate fully in the services provided, and to express your opinions and concerns. In the unlikely event that we fail to uphold these standards or treat you poorly, you have the right to make a complaint.

We are committed to addressing any concerns and ensuring that our clients receive the highest quality of service

At Enabling Pathways, we strive to provide the highest quality of service to our clients. If you have any concerns or complaints about our services, we encourage you to bring them to our attention.

To make a complaint, please contact us by email at hello@enablingpathways.org.au or by calling 07 4285 2100. You may also submit your complaint in writing to our mailing address, which is available on our website.

Our team will investigate and respond to your complaint in a timely and efficient manner. We will keep you informed of the progress of your complaint and provide a resolution within a reasonable timeframe.

If you are not satisfied with the resolution of your complaint, you may escalate it to a higher level of management. All complaints will be handled in a confidential and sensitive manner.

Your privacy and satisfaction are our top priorities. Please note that this Complaints Policy is subject to change, and any modifications will be communicated on our website in a timely manner.

All content on the website, including but not limited to text, graphics, logos, icons, images, and software, is the property of Enabling Pathways or its licensors and is protected by Australian and international copyright laws.

The trademarks, logos, and service marks displayed on the website are the registered and unregistered trademarks of Enabling Pathways and its licensors. Nothing on the website should be construed as granting any license or right to use any trademark displayed on the website without the written permission of Enabling Pathways or its licensors.

You are not allowed to reproduce, modify, display, perform, distribute, or otherwise use the content of the website for any commercial or public purpose without Enabling Pathways' prior written consent.

If you believe that any material on the website infringes upon any copyright which you own or control, please immediately notify us by email at hello@enablingpathways.org.au

Enabling Pathways is committed to ensuring the security of your personal and financial information. We use industry-standard security technologies and procedures to protect the confidentiality and integrity of your information, including encryption and secure socket layer (SSL) technology.

However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a security breach, we will promptly notify affected individuals and take necessary steps to remediate the situation.

Please also note that Enabling Pathways will never ask for your password, credit card information, or other sensitive information through email.
If you receive a suspicious email that appears to be from Enabling Pathways, do not respond and contact us immediately

Enabling Pathways respects the privacy of all individuals and is committed to protecting personal information. We only collect, use, and disclose personal information as set out in our Privacy Policy.

We will not provide information about a person to any other organisation, government agency or individual unless one of the following conditions applies: The person has consented; The person reasonably expects us to or we have told them we will; It is required or authorised by law; We believe the disclosure is necessary to prevent or lessen a serious and imminent threat to somebody’s life, health or safety; or In other circumstances permitted by the Australian Privacy Principles (APPs), for example, if we reasonably believe the disclosure is reasonably necessary for law enforcement purposes.

For more information about how we collect, use, and disclose personal information, please refer to our Privacy Policy.